OUR SERVICES

We succeed our competitors because we have better systems, better processes, better follow up procedures, but, most importantly, we are customer centered.

We believe you can have the best systems in the world, but it's the customer focus that really matters. Answering phone calls immediately, communicating clearly, making you feel important.

That's the EBC difference.

1. FOLLOW UP COMMUNICATION

We don't just want to be the best at being available to our customers. We take customer service a step further by following up on our projects. We have the key systems in place to ensure you have peace of mind.

You will immediately be aware of our:

• Effective and timely communication.
• Following up processes to ensure your project runs smoothly,
• Clear and simple communication. We don't want you to have to think too hard. We want to support you in the certification process.
• Feedback - we help you completely understand the certification process so you have peace of mind and completely understand our role in the project.
• The client & builder always know our requirements to eliminate unwanted surprises/results. We have consistent, clear processes so it's a pleasure to work with us. Just try us!!

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2. ONE STOP SHOP

Have you ever experienced the frustration of ordering your windows and blinds to be cleaned, but the window cleaner says they only do windows, not blinds! How ridiculous. This is bound to infuriate anyone.

We have the services to take care of all your Council building requirements.

• We achieve this through our experienced people who have:
• Wide expertise
• Wide network with associates
• Extensively dealt with a wide range of councils

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3. EFFECTIVE CONFLICT RESOLUTION

Conflicts can effectively kill a project. The stress we have seen people under because of conflicts with Council and neighbours would bring tears to a grown man. This is one area where you just can't afford to not have us on your side. The alarming statics speak for themselves:

• 25%-30% of building projects experience problems with building approvals which can cause budget blowouts or put projects to a halt sometimes indefinitely.
• These conflicts can simply be avoided if you have the right Certifier on your project.

We have the experience and expert knowledge of the law to keep annoying neighbours and other trouble makers from hindering your important job. You need Professional Certifiers who can look at these concerns with expert eyes and who are cool under pressure. Certifiers who have done it all before and where there are no surprises. When it comes to conflict resolution, we are the best in the industry, and we'll give you the peace of mind you need to ensure your project runs smoothly.

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4. EXPERIENCE

We are one of the leading companies with respect to the issue of construction certificates and occupation certificates. For example, did you know that we registered the first Construction Certificate with Sutherland Shire Council at the start of the Private Certification system back in 1999. We have the expertise and qualifications, but most importantly, we have the experience. We have issued a total of 1000 Construction Certificates and 1000 Occupation Certificates. We have an excellent reputation with Local Councils because we co-operate with them, which is important for your peace of mind as well as ours. Do not underestimate the advantage of experienced professionals taking care of your building certification requirements.

Contact Environmental Building Consultants for more information.

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5. THOROUGH DOCUMENTATION

The most common feedback we are receiving from our clients is "I love working with Accredited Certifiers. As a builder, it is so important that I thoroughly understand my Certifiers requirements right from the start. This way there are no surprises when Accredited Certifiers comes out onto site. He can check all the required building code safety requirements on the spot, because I know what to expect. This is great, because it helps me to be more efficient which leads to cost savings for everyone.

We achieve this through:

• Automatic submission of copies of our documents to Council for you so you don't need to do it.
• Accredited Certifiers provide fully detailed building inspection checklists on site at the time of inspection
• Providing quality, clear directions to the builders and site foremen.
• Providing timely professional and easy to understand requirements for the issue of the Occupation Certificate. This stage is critical, for four crucial reasons: To ensure the building is suitable for Occupation, To move into the building, to sell the building, and to comply with Council requirements.

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6. QUALITY ASSURANCE

Our philosophy is simple when it comes to quality assurance, and is summed up most accurately by Glen Walters, founder and Managing Director:

"As a qualified Health and Building Surveyor, with a passion for contributing towards better quality construction, I've always had an important philosophy close to my heart: - I don't concentrate on becoming the biggest, I concentrate on becoming the best, and I'm becoming the biggest anyway” And I've found this has worked really well for me since I started the Company.

Ok. But how exactly do we achieve quality assurance:

• Ever since starting the Company, we have had through, up to date, compliant checklists to ensure we comply with all our statutory responsibilities as Certifiers.
• We hold regular round table meetings of intense dialogue, continually innovating, testing and improving our systems. Our constant challenge is to keep up with the rapidly changing building codes, and translating the often technical and confusing building laws into simple language which is easier to understand for everyone.
• If you read building regulations such as the Building Code of Australia, you will immediately become aware of its often vague, ambiguous and difficult to understand terminology. This is where we excel, in translating the obscurity into digestible user friendly language.

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7. TIMELINESS

The famous saying "Time is money" has never been more relevant in today's complex world of property development. And it is literally the ability, quality of service and communication skills of the Accredited Certifier who can make or break the timeliness of the project. Together with our professionalism, timeliness is our primary key indicator of whether we are delivering service to our customer.

Glen Walters sums it up this way:

"The challenge of the Company is clear: To deliver services in a timely manner without reducing, in fact, exceeding, the quality expectations of the home owner, the Local Council, and in fact, the entire public at large. When he/she has done this, he certainly has excelled. At Environmental Building Consultants we're in the business of excelling, time and time again..."

We are currently leading the way in operation terms with respect to the following:

• Service delivery - It takes us approximately 48 hrs to issue a Construction Certificate, Complying Development Certificate, and Occupation Certificate after we receive our requested information
• Automatic submission of all required documents to Council on the next day the Certificates are issued,
• Buildings inspections carried out on time, within 48 hrs of booking.

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8. PEACE OF MIND

We acknowledge you may have used Council or another of our Private Sector Competitors with seemingly little problem. The project may have ran smoothly. But could you have been sure of that if you had a trouble making neighbor living next door to your development? The real strength of our service is being calm during any conflicts which occur on 35% of building projects.

This situation is just another day at the office for us and you'd be amazed at how cool we are under pressure. And its not that we don't care about you. In fact it's the opposite. We care so much about you as our client that we are not prepared to lose our cool and be dictated to by anything other than the law, and your rights.

And that, in essence, is the difference...

Professional timely service, time and time again...

Contact Environmental Building Consultants for more information.

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